Warranty cover
Parts and labour from network workshops carry a warranty. Here is what it covers, what it does not, and how a claim is handled.
A repair should hold. The network requires every workshop to stand behind its parts and its labour for a defined window, and to record enough about each job that a follow-up is straightforward. This page explains the shape of that cover in plain terms.
What is covered
The part that was fitted and the labour that fitted it. If a replaced panel develops a fault that is not caused by new damage, or a fitted cell stops holding charge, or a repaired board fails again in the same way, the workshop addresses it inside the warranty window. The work is logged with the parts used and the tests performed, so the bench can see exactly what was done.
What is not covered
New damage is not warranty work. A machine dropped after a repair, or exposed to liquid again, starts a fresh case rather than a claim. Ordinary wear on parts that were not replaced is outside the cover. Work carried out by another party after ours is not covered either, because the bench can no longer see the machine as it left. Faults that were diagnosed but not repaired, and that you chose not to address, remain your decision and are not covered.
Parts
Replaced parts are backed for a defined period from the date of repair.
Labour
The work that fitted the part carries the same window.
Record
What was found, fitted and tested stays with your case.
Claim
Contact support with your case details and the machine is reassessed.
How long cover lasts
The exact window depends on the fault family and the parts used. Component-level board work often carries a different period from a module swap, because the failure modes differ. Your repair summary states the window that applies to your job, and the same terms appear in the terms of service. If a figure is not clear in your summary, ask [email protected] before you approve the work.
Making a claim
Contact support with your case reference, the model and a description of what is happening. If the fault matches the earlier repair and falls inside the window, the workshop reassesses the machine. If the machine must travel, the return route is arranged as part of the claim. Where a fault is not covered, you still get a clear explanation and an estimate for any new work.
Warranty is separate from the refund terms for parts that were supplied but never fitted; those are described in the refund policy. General terms governing the service sit in the terms of service.
Why cover depends on the fault family
Different repairs fail in different ways. A fitted panel or cell is a part with a known failure profile, so cover is straightforward. Board-level work involves many small parts and a repair that must hold under load, so the terms are set with that in mind. The point is not to write narrow terms for their own sake, but to match cover to the realities of each kind of work.
What to do if a repair seems to fail
Stop using the machine if the fault is one that could cause further damage, such as heat or a swollen case, and contact support rather than attempting a fix yourself. The bench will reassess against the original record. If the fault matches the earlier repair, it is handled as a claim. If a new cause is found, you get an honest explanation and a separate estimate. Either way, you are dealing with the same record that was created when the machine was first repaired.
For general terms that apply alongside this warranty, see the terms of service. For parts supplied but never fitted, see the refund policy.