Mail-in repair
No suitable bench nearby? The mail-in path sends your machine to the closest workshop that handles your fault, with tracking at both ends.
Not every town has a bench that handles component-level board work, and not everyone can leave a machine at a counter. Mail-in repair solves that. You pack the machine, a courier collects it, a matched workshop repairs it, and it comes back to you by tracked shipping. The shipping is included in the price you are quoted, so there is no second invoice waiting at the door.
What happens, step by step
First, your job is matched to a workshop, as with any other repair. Then you receive packing instructions and a shipping label for the route that fits your country. You send the machine, the workshop confirms receipt, and diagnosis begins. You approve the estimate, the repair is carried out and tested, and the machine is returned with a summary of the work.
Packing that protects the machine
Original box if possible
It was built for the machine, so it holds it securely in transit.
Padding all sides
At least an inch of padding on every face, so the machine cannot shift.
Log the tracking
Keep the tracking number; you can follow the machine in both directions.
Remove extras
Send the machine only, unless an accessory is part of the fault.
Timing across four countries
Shipping adds time at both ends, and the amount depends on how far the machine travels. Domestic routes are quicker than cross-border ones, which is why we keep jobs in-country wherever a suitable bench exists. Diagnosis time is the same as for a walk-in job; only the transit changes.
What mail-in does not change
You still get a diagnosis before parts, a written estimate range, an approval gate, and a tested repair with a record. Moving a machine does not lower the standard. If anything, the coordinator keeps a closer eye on mail-in cases, because the customer is further from the bench and should not have to chase updates.
Tell us your country and model on the contact page and ask about the mail-in route. You will get packing notes and a label for the matched workshop. For costs, see the pricing page; for cover, see the warranty page.
Keeping a mail-in case on track
A machine in transit is out of sight, so the coordinator keeps the thread active. When the workshop confirms receipt, you hear about it. When diagnosis finishes, you get the finding and the estimate range in the same message. When the repair is tested and ready, you get the return tracking. You should never have to ask where your machine is.
Insurance and declared value
Use a tracked, insured route that matches the value of the machine. Every network shipping route includes tracking, and the declared value should reflect what the machine is worth to you. Keep a note of the serial number and photograph the machine before it is packed, so there is a record of its condition at the point of dispatch.
What to keep at home
Send the machine only. Keep chargers, cases, dongles and any external storage with you unless an accessory is part of the fault. If the machine holds data you cannot lose, back it up before packing, because repair work and data handling are separate matters and a hardware fix is no substitute for your own copy.
If you are unsure whether mail-in suits your machine, ask a coordinator on the contact page. A local drop-off is always preferable when one exists, and we will say so when it does.