A network of independent workshops
Four countries, one point of contact. Each workshop keeps its own bench and technicians; we keep the standard even.
The network is deliberately built from independent businesses rather than a single chain. Each workshop onboards with its own premises, its own technicians and its own parts sources. What they share is a set of expectations we apply before a job is ever routed to them, and a review step after the work is finished.
How a workshop joins
A workshop applies with details of its bench equipment, the fault categories it handles, its turnaround times and its warranty terms on parts and labour. We look at whether it can work at component level or only at module level, whether it holds stock of common panels and batteries, and whether it can handle mail-in units without losing track of them. A workshop that only swaps whole modules can still join for screen and battery work; a component-level bench is required for logic board cases.
Coverage across four countries
United States
Benches in and around major metropolitan areas, with the Seattle coordination office handling intake and routing.
United Kingdom
Workshops reachable by tracked post, with collection and return arranged through the mail-in path.
Canada
Coverage across the larger provinces, with routing that keeps domestic shipping wherever possible.
Australia
Benches on the east coast and inland centres, handling the same fault categories as every other region.
What we check before routing
Before a job is passed on, a coordinator confirms three things: that the workshop handles that fault category, that it can meet a reasonable turnaround, and that its current workload leaves room for your machine. We would rather hold a job for a day than push it into a bench that is already full and risk a rushed repair.
We also record the device model and the reported fault so the receiving workshop has context before the machine arrives. That means the technician can pre-order a likely part and inspect the right area first, which shortens the time your machine spends on the bench.
After the work
When a repair is complete, the workshop reports the outcome to the coordinator: what was found, what was replaced, and what was tested. That record stays with your case. If a problem appears inside the warranty window, the same record makes it quick to establish what happened and to arrange a follow-up.
No workshop in the network pays to appear here in a way that distorts routing. Matching is driven by fault category, location and availability, not by who advertises hardest.
If you run a workshop with a bench that meets the bar and you want to apply, write to [email protected] with a short summary of your equipment and coverage.
How routing decisions are made
When two workshops can both handle your fault, we weigh turnaround, current workload and shipping distance. A bench that is fifty miles away but available this week usually beats one on the other side of the country that is booked solid. Distance matters because every extra shipping leg is another chance for a package to be delayed, and because domestic shipping keeps the process simpler for customers in each country.
We also consider whether a workshop has recently handled the same model generation. A technician who replaced a hinge assembly on your exact chassis last month will work faster and with fewer surprises than one meeting it fresh. That history is part of the routing picture, alongside the formal checks.
Standards that apply everywhere
Whatever country a job lands in, the same expectations apply: a diagnosis before parts, a written estimate range, an approval gate before work, and a tested repair with a record of what changed. Customers should not get a different experience because their machine crossed a border on its way to a bench.
If a workshop falls short on a case, that is logged. Repeated problems mean removal from the network. The bar is not marketing language; it is the condition of staying on the list.