Keyboard and trackpad repair
Dead keys, worn keycaps, stuck switches and unresponsive pads. Input faults are fiddly, but a tested replacement restores the machine to full use.
Input faults are frustrating out of proportion to their size. One dead key can make a laptop useless for real work, and a trackpad that skips makes every task slower. Both are repairable, and both are more involved than they look, because the parts sit close to the battery and the logic board.
Keyboard symptoms
Individual keys that no longer register. Keys that repeat without being held, a sign of a stuck switch. Keys that feel mushy or that no longer click. Liquid residue that left a sticky patch and changed how a row behaves. A whole row or region that failed at once, which sometimes points to a connector rather than the keyboard itself.
Trackpad symptoms
A cursor that jumps or freezes. A click that no longer registers, or one that fires on its own. A pad that sits proud of the case, which can indicate a swollen battery pressing from below. Erratic behaviour that appears only when the machine is warm.
If the trackpad has risen, treat it as a power problem first. A swollen cell pressing on the pad is common, and the battery matters more than the pad.
How the repair is done
On many models the keyboard and the upper case are built as one assembly, so a full keyboard repair means replacing that assembly. The bench checks the connector first, because a loose or damaged cable can mimic a failed keyboard at a fraction of the cost. For trackpads, the technician checks the pad data, the cable path and the battery beneath before deciding on a part.
Full replacement
A tested keyboard assembly is fitted so every key behaves the same.
Connector repair
Loose or damaged internal cables are reseated or replaced where possible.
Pad replacement
Failing pads are replaced and calibrated so tracking and clicks feel right.
Key test
Every key and the full pad surface are checked before the machine returns.
Estimates and cover
On models where the keyboard shares an assembly with the upper case, the price reflects that larger part, so it helps to know which family your machine belongs to. Turnaround is usually short when the assembly is in stock. Parts and labour carry a warranty described on the warranty page, and the pricing page explains the factors behind a range.
Tell us your model and which keys or pad behaviours are affected on the contact page, and a coordinator will match the job.
Caring for the input surface
Most input faults come from use rather than abuse. Dust and crumbs find their way under keys over time, and repeated pressure on the same keys wears the switch beneath. Keeping food and drink away from the deck, and closing the lid when the machine is not in use, both slow that wear.
If a spill happens, power the machine down, keep it off, and get it to a bench rather than testing it repeatedly. Each attempt to power on a wet machine can turn a cleanable fault into a board-level one.
After the repair
A replacement keyboard restores consistent feel across the whole deck rather than solving one row and leaving the rest uneven. A replacement pad restores tracking and click response together. The bench tests every key and the full pad surface before return, so what you get back is a machine you can type on without second-guessing.